WP Magazine

An excerpt from one of the articles

Customer Service is Disrupting the Insurance Sector

By : Leah Sangster, CIP

The old saying “customer service is king” has never been more true. With businesses having to constantly transform the way they do business to meet ever-changing covid protocols and economic challenges, companies have had to work extra hard to impress their customers. But how can insurance companies better meet customer expectations?

With higher customer expectations around fast, convenient services, for home insurance providers, the looming threat of disrupting forces is very real. According to J.D. Power, a third of Canadian consumers are now open to considering insurance from digital companies like Google and Amazon, a number that’s up from 12% in 2015.

 

Archives

March 2023 – WP Highlights

  • Know Your Investigator
    Page 7
  • Customer Service is Disrupting the Insurance Sector
    By Leah Sangster, CIP
    Page 10
  • Optimizing The Large Property Loss Claim Process
    By Tom Streek, President – Rebuild Response Group
    Page 14
  • Chapter Spotlight – Get to Know the… THOUSAND ISLANDS CHAPTER
    By Shari Hamilton – President, Thousand Islands +  Duncan Southall, Chapter Delegate
    Page 21
  • Discover the Secrets to Sustainable Construction
    By Lance Pizzariello, M.Sc., C.E.T., A.Sc.T.,
    Page 23
  • Why Carrying Objects Can Pose a Risk When Responding to a Fall
    By Andrew Huntley B.Sc., Ph.D.
    Page 29
  • Real Estate Fraud and Title Insurance Claims
    By Geoffrey Keating, Partner, Kostyniuk & Greenside
    Page 34

Regular Features

  • President’s Message
    Page 4
  • OIAA Executive Council
    Page 5
  • Chapter Spotlight
    Page 21
  • OIAA Chapter Executive
    Page 42
  • Advertisers’ Index
    Page 41

What’s Happening

  • Past President’s Night
    Page 2

Past Issues

2023
February 2023 Cover Aspect Ratio 210 268
February
2022
Nov 2022 Wp Front Cover Website Aspect Ratio 210 268
November
2022
Oct 2022 Wp Front Cover Small Aspect Ratio 210 268
October
2022
Sept 2022 Wp Front Cover Website Aspect Ratio 210 268
September
2022
June Wp Front Cover Small Aspect Ratio 210 268
June
2022
May Front Cover Small Aspect Ratio 210 268
May
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