WP Magazine
March 2023
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Customer Service is Disrupting the Insurance Sector
By : Leah Sangster, CIP
The old saying “customer service is king” has never been more true. With businesses having to constantly transform the way they do business to meet ever-changing covid protocols and economic challenges, companies have had to work extra hard to impress their customers. But how can insurance companies better meet customer expectations?
With higher customer expectations around fast, convenient services, for home insurance providers, the looming threat of disrupting forces is very real. According to J.D. Power, a third of Canadian consumers are now open to considering insurance from digital companies like Google and Amazon, a number that’s up from 12% in 2015.
Archives
March 2023 – WP Highlights
- Know Your Investigator
Page 7 - Customer Service is Disrupting the Insurance Sector
By Leah Sangster, CIP
Page 10 - Optimizing The Large Property Loss Claim Process
By Tom Streek, President – Rebuild Response Group
Page 14 - Chapter Spotlight – Get to Know the… THOUSAND ISLANDS CHAPTER
By Shari Hamilton – President, Thousand Islands + Duncan Southall, Chapter Delegate
Page 21 - Discover the Secrets to Sustainable Construction
By Lance Pizzariello, M.Sc., C.E.T., A.Sc.T.,
Page 23 - Why Carrying Objects Can Pose a Risk When Responding to a Fall
By Andrew Huntley B.Sc., Ph.D.
Page 29 - Real Estate Fraud and Title Insurance Claims
By Geoffrey Keating, Partner, Kostyniuk & Greenside
Page 34
Regular Features
- President’s Message
Page 4 - OIAA Executive Council
Page 5 - Chapter Spotlight
Page 21 - OIAA Chapter Executive
Page 42 - Advertisers’ Index
Page 41
What’s Happening
- Past President’s Night
Page 2
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