President’s Message

Michael McLeod

May 2020

“Our language has wisely sensed the two sides of being alone. It has created the word loneliness to express the pain of being alone. And it has created the word solitude to express the glory of being alone.””
Paul Tillich

As I write, we are on day 48 of lockdown by my count. Our world has changed so drastically in such a short period of time. I have spent this time reflecting on what was, and how I will move forward after the crisis has passed. I’m excited to return to my routine, and have plans for the next few months that I can’t wait to implement. The solitude has been good for me. I suspect we’ve all taken stock of what’s important and what life will look like for us on the other side of the curve.

The front line workers during this crisis have been nothing short of heroic. There are too many to name, we know who they are, and can only imagine what they have sacrificed. I’ve asked myself many times if I would knowingly put my life on the line everyday as they have? I hope when this is over they will continue to receive the respect they have garnered during the COVID pandemic. There are no words that I can imagine that could truly convey the gratitude our nation feels for them.

Claims counts are down in my world and we are finding new ways to do business. Telehealth is our new reality as we endeavor to provide rehabilitative treatment to our customers while most clinics are closed during this pandemic. The resiliency of the Accident Benefits world to respond to meet the needs of our customers in such a short period of time has been fascinating to see! Kudos to our vendors who wasted no time rising to the challenge. Remote working while it appealed to me initially, has become less desirable day by day. I miss the wonderful faces of my team, the conversations, human interaction. While we remain in touch through technology there is something lost in it as well, for how far we’ve come, there is nothing like being in the company of others.

For those who have suffered loss during this pandemic, my heart and thoughts go out to you and your families. I hope you find comfort during this time, and that we move swiftly over this next phase of the curve, so we may once again come together and appreciate each other so much more than we ever have.

For the OIAA, much has changed for us this year as well. Our last few meetings have been through technology, and events that we were looking forward to sharing with you cannot occur due to the restrictions in place. We cancelled our April Seminar at the Alt Hotel in Mississauga, our June Golf Tournament and the final meetings for my term will be held virtually as well. We will bring a virtual seminar to our members in partnership with the CIAA on May 13th in an effort to continue to grow and learn while we respect the distance. You can register to receive the link for the seminar at, see details on page 24. We hope you can join us on May 13th and I wish everyone good health as we continue to fight COVID-19. Stay well, stay positive and respect the distance. We are almost there.

Leanne B. Hardman, BSc. Hons. CIP
President, Ontario Insurance Adjusters Association