The ‘Understanding’ Series for Adjusters provides deeper insights to improve the servicing of claimants—resulting in better-adjusted claims. Developed by the Insurance Institute of Ontario in collaboration with the Ontario Insurance Adjusters’ Association (OIAA), this series of four programs includes case studies and applied industry knowledge from subject matter experts.
• Understanding Property Claims Investigation – one-day program, in-class
• Understanding Case Law – two-day program, in-class
• Understanding Bodily Injury – two-day program, in-class
• Understanding Serious Injury – five-module format