Vol. 67 No. 8 - April 2003 - Contents

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The Personal Liability of Adjusters in Bad-Faith Claims
By Helen Friedman..........Page 6

Duty to Defend Innocent Family Members from Abuse Claims under Homeowners' Policies: Arbitrary Patchwork or Uniform Principle?
By Lee Akazaki, BA, LLB, Specialist in Civil Litigation..........Page 16

The Key Steps in Disability Management
By Liz R. Scott, PhD, MEng, MBA, MSc, BSc, COHN-C, CRSP, RN..........Page26

Points to Consider When Choosing Medical and Rehabilitation Transportation
By Mary Jean Bowyer..........Page32

Reducing the Risk of Bad Faith Allegation: Section 490(15) CCC Applications and Arson Investigations
By Norman Groot, LLB, CFE..........Page 44

Property/Casualty Losses
By Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CFII..........Page 48

Long Term Affects of a Spinal Cord Injury
By Dan Thompson, RRP..........Page 58
Regular Features

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President's Message..........4
OIAA Executive Committee..........5
Get to Know Your Chapters..........36
Directory of Adjusters..........65
OIAA Chapter Executive..........69
Final Report..........70
Advertisers' Index..........70


What's happening

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Industry News..........10
OIAA Funspiel Photos and Reports..........38-39
OIAA Out-of-Town Meeting, Announcement & Registration..........40
OIAA Golf Tournament Announcement..........41
Thousand Island Chapter Seminar Announcement..........42
CIP Society Ontario Fellows' 9th Annual Ball Announcement..........42
CAFI Seminar Announcement..........43